1. Return Window
Items may be returned within 30 days of delivery. The product must be unused and in original condition.
2. Return Eligibility
Custom or used items are final sale and not eligible for return.
3. Restocking Fees
Returns may be subject to a 15–25% restocking fee, depending on product category and condition.
4. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
5. Damaged or Defective Items
Report damage or defects within 7 days of receiving your order for assistance.
6. Refund Method
Approved refunds are issued to the original payment method after inspection.
7. Refund Processing Time
Refunds are typically processed within 7–10 business days of item receipt.
8. How to Initiate a Return
Email us at support@recoverypluswellness.com with your order number and reason for return.
9. Non-Returnable Items
Opened cold plunge tubs, saunas, and other large wellness equipment are non-returnable.
10. Exchanges
We currently do not offer exchanges. Please return the item and place a new order.